Job Category: Assistant Manager
Job Location: 1417 FM 1463 Road Suite 110 - Katy - TX
State: Texas
Position Summary:
The Assistant Manager is a proactive, guest-focused leader who helps create an exceptional experience for both customers and team members. Working closely with the General Manager, this individual plays a key role in upholding operational excellence, supporting staff development, and fostering a positive, growth-oriented store culture. The Assistant Manager leads by example —balancing accountability, teamwork, and a passion for coffee and people.
Key Qualifications:
- 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
- Strong grasp of daily store operations, drink quality standards, and service fundamentals.
- Able to lead by example, give and receive feedback, and step into any role as needed.
- Excellent interpersonal and communication skills.
- Proven reliability and ability to take initiative without supervision.
- Completion of required training modules and a strong understanding of brand values.
Core Responsibilities:
- Partner with the General Manager to lead the team and maintain day-to-day operations.
- Support new hire onboarding, hands-on training, and continual team development.
- Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
- Communicate consistently and clearly with the General Manager, store owners, and team members.
- Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
- Assist in upholding health, safety, and cleanliness standards across the store.
- Step into leadership during GM absences and serve as a reliable decision-maker on shift.
What Success Looks Like:
- Your store runs smoothly, even in fast-paced or high-pressure moments.
- Your team feels supported, coached, and ready to take on new challenges.
- Guests leave happy—and come back often—because of the experience you help create.
- You’re a dependable, positive presence who uplifts the team and sets the standard every day.
